TERMS & CONDITIONS & HIRE AGREEMENT FOR LITTLE ANCHOR, HERNE BAY
WE REQUIRE THAT OUR GUESTS READ THE FOLLOWING CONDITIONS WHICH SHOULD BE READ IN CONJUNCTION WITH AND FORM PART OF THE BOOKING CONDITIONS.
Number of Persons
The maximum number of guests permitted to stay at Little Anchor is 2 and must not be exceeded unless agreed with Little Anchor in advance.
Only the guests included on the booking may stay at the property unless prior permission has been given by Little Anchor.
Occupation and Departure
Unless otherwise agreed, the normal time of check-in is after 3pm on the first day of hire. Departure must be by 10am on the last day of hire.
The property must be vacated by the agreed departure time to allow it to be cleaned and prepared for the next guests.
All personal items should be removed from the property on departure. If items have been forgotten, please inform us immediately. Any personal items left at the property can be returned where possible. An administration fee plus postage will apply.
Smoking & Vaping
Little Anchor is strictly non-smoking and non-vaping.
Smoking and vaping are not permitted inside Little Anchor or immediately outside the door or windows. Guests who wish to smoke or vape must do so at the end of the driveway.
The use of illegal drugs is strictly prohibited anywhere inside Little Anchor or anywhere on the property, including the driveway and outside areas.
If there is evidence that smoking or vaping has taken place inside Little Anchor, reasonable additional cleaning, deodorising or damage costs may be deducted from the £150 security deposit.
Any breach of the rules relating to illegal drugs may result in the booking being terminated, guests being required to leave the property and the police being notified where appropriate.
Electric Vehicle Charging
Please note electric cars are NOT to be charged at Little Anchor.
Little Anchor does not provide electric vehicle charging facilities. Guests requiring EV charging should use a designated public charging point.
Keys
All keys must be returned to Little Anchor keysafe on departure as instructed.
If a key is lost, not returned, or taken away from the property by a guest, the hirer will be responsible for the full cost of replacing the lock and providing replacement keys, together with any reasonable associated administration costs.
The cost will be deducted from the damage deposit where applicable. If the cost exceeds the damage deposit, the hirer remains responsible for the balance.
Hirer’s Responsibility
The hirer is responsible for Little Anchor and its contents during the period of the stay and is expected to take reasonable care of the property and leave it clean and tidy on departure as found.
The property must not be used for any dangerous, illegal, offensive or excessively noisy activities, or in any way that causes a nuisance or disturbance to the owner or neighbouring properties.
Guests are responsible for any damage, breakages, loss or missing items caused during their stay and must report any damage or breakages to Little Anchor as soon as possible.
All equipment, furnishings and utensils must be left in a reasonable and clean condition and must not be removed from the property.
Please take particular care when using fake tan, hair dye or other products that may permanently stain bedding, towels, furnishings or other items.
Reasonable costs for damage, missing items, stained bedding or towels, or excessive cleaning may be deducted from the £150 security deposit. If these costs exceed the security deposit, the hirer will remain responsible for the balance.
Payment
Full payment of the accommodation cost is required at the time of booking.
Payment can be made by card through our secure online payment system or by bank transfer.
Your booking is confirmed once payment has been successfully received and confirmation has been issued by Little Anchor.
A refundable damage/security deposit of £150 is also payable. This is collected with your booking payment and held for damage, breakages, missing items, stained bedding or excessive cleaning required following your stay.
The £150 damage/security deposit will normally be returned within 7 days of departure, provided Little Anchor has been left in a satisfactory condition and no deductions are required.
If a deduction is necessary, you will be informed of the reason and amount deducted and any remaining balance will be returned to you.
If the cost of damage, loss or additional cleaning exceeds the £150 security deposit, the hirer remains responsible for the additional reasonable costs. Any outstanding amount must be paid within 7 days of notification.
All damage or breakages should be reported to Little Anchor as soon as possible.
Cancellations
If you wish to cancel your booking, you must notify Little Anchor as soon as possible by email.
For cancellations made 8 weeks or less before the scheduled arrival date, 100% of the accommodation charge is non-refundable.
For cancellations made more than 8 weeks before the scheduled arrival date all monies paid will be refunded less a £50 cancellation administration fee.
Bookings may be moved to alternative dates subject to availability and at the discretion of Little Anchor. A £35 administration fee will apply, together with any increase in the accommodation price for the new dates. Date changes are not guaranteed and may not be used to circumvent the cancellation terms.
Non-Transferable
Bookings are personal to the named hirer and may not be sold, transferred or sub-let to another person.
Only guests included on the booking may stay at Little Anchor unless prior permission has been given.
Any changes to the named guests must be agreed with Little Anchor in advance. Little Anchor reserves the right to decline any requested changes.
Owners Liability
The owners do not accept any liability for loss of or damage to personal effects, baggage or any other item belonging to the hirer or to any member of the hirer’s party, except in so far as the loss or damage arises from a substantial defect or damage known to the owners or which should have been known to the owners.
Save as aforesaid and without prejudice thereto we shall not be liable for consequential or other damages howsoever arising, liability for death or personal injury caused by our negligence not excluded.
Parking
One private parking space is provided for guests, directly in front of Little Anchor. Guests must park only in the designated guest parking space; the remainder of the driveway is reserved for the owners of the main house.
Vehicles and their contents are left at the owner’s risk, except where liability cannot legally be excluded.
For security purposes, the driveway is monitored by CCTV.
Pets
We welcome one small/medium-sized, well-behaved dog at Little Anchor. Larger dogs cannot be accepted due to size of the accommodation.
Dogs must be included on the booking and the applicable dog supplement paid.
Dogs must be house trained and kept under proper control at all times.
Dogs must not be left unattended at Little Anchor unless agreed with us in advance.
Guests must bring their own dog bedding and towels and remove all traces of their dog before departure.
The hirer is responsible for any damage, additional cleaning or other reasonable costs caused by their dog. Where applicable, these costs may be deducted from the £150 security deposit. If the costs exceed the security deposit, the hirer remains responsible for the balance.
WI-Fi
Complimentary Wi-Fi is provided for guests at Little Anchor.
While we will do our best to ensure the service is available throughout your stay, we cannot guarantee uninterrupted Wi-Fi or be held responsible for temporary loss of service, reduced speeds or problems outside our control.
If you experience any problems with the Wi-Fi during your stay, please let us know and we will do our best to help.
Right of Entry
Little Anchor respects guests’ privacy during their stay.
However, the owner or an authorised representative may need to enter the property at a reasonable time where necessary to carry out essential repairs, maintenance or safety checks.
Wherever reasonably possible, guests will be given notice before entry, except in an emergency.
Newsletter & Marketing
Your email address will be used to communicate with you about your booking and your stay.
If you choose to receive offers, news and information by email when making your booking, we may occasionally send you marketing emails from Little Anchor. You can unsubscribe at any time.
Your personal information will not be sold to third parties.
Disclaimer
Little Anchor does not accept any liability for circumstances outside of the owner’s control.
The owners do not accept any responsibility for building work, road works, neighbouring properties or other activities taking place in the surrounding area.
Occasionally water, gas and electricity may be interrupted for maintenance or circumstances outside of our control.
We are not responsible for bad weather and no refunds will be given due to this.
Heating
Central heating is included in the cost of your stay.
Guests are asked to use the heating responsibly and to turn it down when it is not required or when the property is unoccupied for extended periods.
Normal heating usage is included in the accommodation price. However, in the event of clearly excessive or unreasonable energy use, Little Anchor reserves the right to charge the reasonable additional cost incurred.
Guests must not tamper with the heating system or controls other than the normal guest controls provided.
Thank you
Little Anchor ⚓